1. Introduction
At VIC Prints, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store your personal information.
By accessing or using our website and services, you agree to the collection and use of your information in accordance with this policy.
2. What Personal Information We Collect
We may collect the following types of personal information:
Full name
Email address
Phone number
Business name
Billing and delivery address
Payment details (processed via secure third-party gateways)
Order history
IP address, browser type, and usage data (via cookies and analytics tools)
3. How We Collect Your Information
We collect personal information in a variety of ways, including when you:
Place an order on our website
Fill out our “Request a Quote” form
Subscribe to our newsletters or offers
Contact us via phone, email, or live chat
Visit or browse our website (using cookies and tracking tools)
4. Why We Collect Your Personal Information
We collect your information for the following purposes:
To fulfil and deliver your printing orders
To communicate with you about your order or enquiry
To provide quotes and customer support
To personalise your experience on our website
To send marketing communications (only if you’ve opted in)
To comply with legal obligations
5. Disclosure of Personal Information
We may disclose your personal information:
To third-party service providers who assist in delivering our services (e.g. payment processors, couriers, email service providers)
When required or authorised by law
With your consent
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
6. Storage and Security
Your personal information is securely stored using industry-standard measures to prevent misuse, loss, unauthorised access, modification, or disclosure.
All online transactions are encrypted using SSL (Secure Socket Layer) technology.
7. Cookies and Website Analytics
We use cookies to improve your experience on our site. These may include:
Session cookies (for functionality)
Google Analytics cookies (for traffic and usage analysis)
Third-party cookies (for advertising and retargeting)
You can control cookie settings in your browser or opt out using Google’s Ads Settings.
8. Access and Correction
You have the right to access and request correction of your personal information. To do so, please contact us using the details below. We will respond within a reasonable timeframe, usually within 30 days.
9. Marketing Communications
You may opt-in to receive promotional emails from VIC Prints. If you wish to unsubscribe, you can do so by clicking the “unsubscribe” link in any marketing email or by contacting us.
10. Overseas Disclosure
At present, we do not disclose your personal information to recipients outside of Australia. If this changes, we will take reasonable steps to ensure those parties comply with Australian privacy laws or equivalent standards.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be published on this page, and we encourage you to review it regularly.
12. Contact Us
If you have any questions about this Privacy Policy or wish to make a privacy complaint, please contact:
VIC Prints
Email: orders@vicprints.com.au
Phone: 0419 246 555
Location: Roxburgh Park, Victoria 3064, Australia
If you believe we have breached the Australian Privacy Principles, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
